Airline Reservation Agent Jobs

Airline Reservation Agent Duties

Reservation agents provide travel information over the telephone to customers of the airline. Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer's flight plans. Of course, reservation agents also make flight reservations and accept payment over the phone for ticket purchases. In fact, one-third of all bookings are now made directly through airline reservation agents rather than through travel agents.

Reservation agents are usually located at an airline office, not in airports. Employees operate a telephone headset and use one of a variety of reservation systems on a computer network. Uniforms are not required, since agents don't usually deal with the public face-to-face. Shifts vary greatly, as most reservation offices are open twenty-four hours a day.

Airline Reservation Agent Qualifications

Applicants for reservation agent positions should be high school graduates or the equivalent. They should have typing or keyboarding skills, excellent communication skills, be able to work under pressure, and be able to work weekends, holidays, and overtime hours. Average starting pay: $7.50 to $9 per hour.

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Flexibility and Adaptability
Applicants must be extremely flexible and adaptable. As an employee in the aviation industry you may be required to work in many different locations, environments, schedules, with different people, and even on different aircraft types. Your work schedule may change monthly and the people you work with may change daily. The types of service provided are different depending on the company, product, service, location, flight length, destination, service levels, and customer amenities.  You must also be willing to relocate to domicile to which you are assigned if it is a requirement of the job.