Flight attendants are the face of the airlines; they constitute most of the contact between airlines and their customers, and often are the basis for comparison between airlines. The quality of their service is so crucial to the success of an airline's bottom line that newly hired flight attendants must go through rigorous public relations training before they even think about serving their first cup of coffee on board.
Flight attendants represent one of the largest job categories in the airline
industry. Airlines in the United States currently employ approximately 80,000 flight attendants, and hire almost 15,000 more each year. These jobs are some of the most coveted positions in the travel business. One of the best ways to break into the airline industry is to become a flight attendant. In this section, we discuss in detail how to get a job flying the friendly skies as a flight attendant; you may want to study this carefully.
Association of
Flight Attendants-CWA
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Customer Service Orientation Successful applicants must genuinely enjoy providing caring, professional customer service. This is an expectation to provide outstanding service to customers not only to the first customer of each day, but every customer throughout the day. Customers at the end of the day should receive the same high level of service as the customers at the beginning of your day, even though you may have been on duty 14 hours or more.
