Quality Service Assistants-DTW Jobs

Quality Service Assistants-DTW Duties

Position Information: Northwest Airlines is seeking qualified candidates for a Quality Service Assistant (QSA) in our Customer Service division of the Ground Operations department. These are part time temporary positions until January 6 2006 located in Detroit Michigan.

Responsibilities: To provide quality customer service by performing passenger service duties in the airport terminal. This includes meeting and greeting arriving and departing customers providing assistance with flight and gate information answering travel itinerary questions and dealing with any problems or passenger concerns. Quality Service Assistants also help passengers with special needs such as disabled and wheelchair passengers and unaccompanied minors. Quality Service Assistants assist disabled passengers by transferring wheelchair passengers to their gates and baggage claim areas. Quality Service Assistants assist unaccompanied minors by escorting them from the arrival gate to their departure gate and/or Unaccompanied Minor Room. In some instances of irregular operations they will provide overnight assistance to the unaccompanied minors. Quality Service Assistants also work with Managers and Customer Service Agents to ensure that Northwest Airlines meets it high standards of customer service.

Qualifications: 18 years of age or older. High school diploma or GED. Prefer 2-3 years customer service experience. Strong communications and interpersonal skills. Authorized to work in the United States. Demonstrated attendance reliability. Ability to read write speak and easily understands the English and Japanese language. This would include a shift differential. Must pass physical examination ability to lift 40 pounds vision correctable to 20/40 hearing test drug screen. Work rotating shifts including days afternoons evenings weekends and holidays.

nwajobs@nwa.com Include your cover letter and resume in the body of the email OR Send as an attachment. At Northwest Airlines we recognize and value diversity. We are an Equal Opportunity/Affirmative Action Employer.

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Communication Skills
Applicants must be able to deliver a clear and accurate message in a manner that is appropriate for the individual or audience. It also includes the ability to share information openly and honestly in a respectful way. Actively listening and presenting concepts in an organized fashion which enables an understanding of your message is one of the keys to effective communication skills. Additionally, you should be able to communication in a calm fashion during stressful situations.