Manager Customer Service Ground Operations Dual Jobs

Manager Customer Service Ground Operations Dual Duties

Position Information: Northwest Airlines is seeking a qualified candidate for the position of Manager Customer Service Ground Operations Dual in our Customer Service division of the Ground Operations department. This is a full time position located in Allentown Pennsylvania.

Responsibilities: Responsible for establishing productivity levels for assigned employees maintaining cost controls ensuring availability of equipment and supplies and attaining all operating goals. This position is a dual station for Allentown (ABE) and Harrisburg (MDT).

Qualifications: Bachelor’s degree or experience equivalent to a Bachelor’s degree. 1-2 years customer service experience 1-2 years supervisory experience 6-12 months line operations experience. Airline operations experience required. Must have working knowledge of all government regulations and be able to clearly communicate performance requirements and promote employee development.

nwajobs@nwa.com Include your cover letter and resume in the body of the email OR Send as an attachment. At Northwest Airlines we recognize and value diversity. We are an Equal Opportunity/Affirmative Action Employer.

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Flexibility and Adaptability
Applicants must be extremely flexible and adaptable. As an employee in the aviation industry you may be required to work in many different locations, environments, schedules, with different people, and even on different aircraft types. Your work schedule may change monthly and the people you work with may change daily. The types of service provided are different depending on the company, product, service, location, flight length, destination, service levels, and customer amenities.  You must also be willing to relocate to domicile to which you are assigned if it is a requirement of the job.