Duty Manager Passenger Service Jobs

Duty Manager Passenger Service Duties

Position Location: Philadelphia, PA
Reference Number: 205352
Department: Customer Service
Minimum Qualifications: A four year degree in Business or related field plus two years of supervisory experience in a customer service environment, or six years of experience in an airline customer service environment which includes two years as a supervisor. Preferred Qualifications: Bachelor’s degree in Business Administration or a related field and four years of management experience in a unionized environment. Working knowledge or experience in all areas of airport operations (Customer Service, Fleet Service, Maintenance and Tower). Duties: Responsible for daily operations with complete oversight and planning functions of all PHL station departments to include oversight of station personnel. Assure operational integrity through effective project management and planning. Interfaces with all US Airways departments to include Operation Control Center, ATC desk, Aircraft Routing, Schedule Planning, Crew Scheduling, Operations Analysis, etc. Serves as liaison with the FAA, TSA, Department of Aviation, U.S. Customs, Immigrations, U.S. Department of Agriculture. Assumes other duties as required by station and department leadership.

How to Apply: Resumes must present all information relevant to the requested qualifications, include the required reference number and be received by the closing date indicated to be considered. US Airways is an equal opportunity employer.
Submit your application and resume online
By e-mail: careers@usairways.com (Subject line must include Reference#)
By Fax: 703- 872-7644 (Cover sheet must include Reference#)
By mail: US Airways, Human Resources Recruiting Department, Reference# (Cover letter must include Reference number), 2345 Crystal Drive, Crystal Park Four, Arlington, VA 22227 Resumes must present all information relevant to the requested qualifications and include the required reference number to be considered.

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Communication Skills
Applicants must be able to deliver a clear and accurate message in a manner that is appropriate for the individual or audience. It also includes the ability to share information openly and honestly in a respectful way. Actively listening and presenting concepts in an organized fashion which enables an understanding of your message is one of the keys to effective communication skills. Additionally, you should be able to communication in a calm fashion during stressful situations.