Engineer Service Desk Jobs

Engineer Service Desk Duties

Position Location: Forest Hills, NY

Discover the benefits of working for a new kind of airline, one with friendly people, new planes and a real vision for the future. Our fresh approach to air travel makes being a part of JetBlue Airways a truly uplifting experience. All applications to work at JetBlue must be submitted online at: www.jetblue.com

Requirements I. Position Summary: Provide first-level support to JetBlue’s workstation and server environment, including maintaining and supporting the latest operating systems and software packages on workstations, and installing/upgrading workstation hardware. II. Essential Functions: • Provide Company-wide first-level support for desktop PC and Notebook rollouts • Provide first-level support for Support Centers, Airport and Finance Department Applications • Monitor and support systems • Maintain and support remote user access • Assist in implementing new (Beta) technologies • Facilitate SMS package rollouts and maintenance • Communicate with IT disciplines when necessary • Work to achieve first-touch resolution with all issues brought to Help Desk • Maintain documentation of requests per JetBlue standards • Coordinate resolution of requests if necessary III. Minimum Qualifications: • High School Diploma or General Education Development (GED) Diploma required • Bachelor’s degree preferred • Certifications (Microsoft, Networking, programming languages) preferred • Three (3) years experience in PC hardware and software support • Experience supporting latest operating systems • Experience implementing and supporting latest infrastructure packages • Experience using Ghost Imaging Software or other desktop deployment packages • Regular attendance is required • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion • Must be well groomed and maintain a professional appearance • Must pass a ten (10) year background check and pre-employment drug test • Must be legally eligible to work in the country in which the position is located • When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft IV. Knowledge, Skills, and Abilities: Help Desk Engineer – Specific Competencies • Knowledge of LAN environment using TCP/IP, DHCP, DNS • Knowledge of Microsoft desktop and server products • Knowledge of Exchange, networking and development • Knowledge of telephone, messaging and infrastructure Engineer Level – Core Competencies • Knowledge of technology fundamentals and concepts (Microsoft technologies preferred) • Knowledge of JetBlue’s business units and how their needs drive IT work • Ability to work well with others and complete tasks with minimal supervision • Ability to work effectively with all levels and in diverse environments • Ability to work in a high-pressure environment • Ability to rapidly resolve issues and recognize when escalation is necessary • Excellent verbal and written communication skills • Effective time management and prioritization skills • Positive, upbeat energy and strong team player • Strong interpersonal skills • Excellent problem solving and structured thinking skills • Flexibility, agility and change management skills • Excellent customer service and an understanding of how IT is ultimately delivered to the Customer V. Working Conditions: Equipment: • Desktop hardware and software • Servers • Telecommunications equipment Work Environment: • Normal office environment • Present 4 days per week /10 hour shift (night, weekend and Holiday coverage required) Physical Effort: • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization changes.

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