Customer Services Officer-Japanese Speak Jobs

Customer Services Officer-Japanese Speak Duties

This role is available to Hong Kong residents or to those who hold valid working visas or permits.


As a Customer Services Officer – Japanese Speaking you have one of the most important roles in our company. From the time passengers check in and board until the moment they collect their luggage you will provide the highest level of personal service. If you’ve dreamt of a people-focused career in an exciting international environment this is your chance.

You’ll need to thrive on talking to and helping others be naturally out-going and committed to improving every passenger’s travel experience. We’ll help you develop good interactive skills and to learn how to resolve unpredictable and difficult situations effectively and pleasantly.

The openings are for candidates who are fluent in Japanese(with a pass in Japanese Language Proficiency Test Level 2 or equivalent). Educated to HKCEE standard or above with a pass in English(Syllabus B) you must possess the Right of Abode in Hong Kong and be fluent in English and preferably Cantonese. You should be available for shift work including overnight working and have at least one year’s customer service experience.


To apply please send your confidential résumé with date of availability current and expected salaries to:

The Personnel Manager HKG Ground Staff
Cathay Pacific Airways Ltd. 6/F. North Tower Cathay Pacific City 8 Scenic Road Hong Kong International Airport Lantau Hong Kong
or fax to: (852) 2747 2844. Alternatively you may: e-mail or apply on-line.


Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within 8 weeks can consider their application unsuccessful and all related information will be kept on our files for 24 months. A copy of our Personal Information Collection Statement can be provided upon request by contacting our Data Protection Office at the above address.

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Teamwork
Successful applicants must have the ability to maintain a healthy balance between the ability to work independently and as part of a team. As a team member on a flight crew, sales organization, assembly line, or office environment, you actively contribute to the team and maintain positive working relationships with all team members, in the air and on the ground. Being part of the team means you treat others fairly and with respect, while sharing resources and information with other team members. From time to time, this means seeking opportunities to help others before being asked or required. Something to keep in mind is that teamwork means, the work of the crew isn't done until every crewmember's work is done.