Customer Service Crew-Airport Ops-BlueCi Jobs

Customer Service Crew-Airport Ops-BlueCi Duties

Position Location: Rochester, NY

Discover the benefits of working for a new kind of airline, one with friendly people, new planes and a real vision for the future. Our fresh approach to air travel makes being a part of JetBlue Airways a truly uplifting experience. All applications to work at JetBlue must be submitted online at: www.jetblue.com

Requirements I. Position Summary: The Customer Service Airport Operations Crew will check-in and verify Customers, tag bags, sell flights, meet arriving flights, help prepare cabin for departure, process Customers on board aircraft, assist Customers with special needs, and any ad-hoc requests as needed. Individuals must be comfortable serving Customers and proficient in using computers. Flexibility of schedule is necessary as the position requires working mornings, evenings, weekends, and holidays. Maintaining a positive, good natured attitude through any problems is essential. II. Essential Functions: • Check-in Customers • Customer verification • Tag Customer luggage • Process Customers on board aircraft • Help prepare cabin for departure • Assist Customers with special needs, e.g. Customers who need assistance in boarding • Ad hoc assignments as requested by the Supervisor or General Manager III. Minimum Qualifications: • High School Diploma or General Education Development (GED) Diploma required • Minimum of two (2) years customer service/sales experience required • Previous airline experience a plus • Must be able to read, write, and speak English • Bilingual skills a plus • Willing to travel and/or work variable hours • Must work flexible shifts, including holidays and weekends • Must be at least 18 years old • Able to lift 75 pounds • Regular attendance is required • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion • Must be well groomed and maintain a professional appearance • Must pass a ten (10) year background check and pre-employment drug test • Must be legally eligible to work in the country in which the position is located • When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft IV. Knowledge, Skills, and Abilities: • Must be computer literate • Able to follow safety guidelines • Able to perform under pressure and fixed time constraints V. Working Conditions: Equipment: • Computer and other office equipment • Jetbridge • Handheld radios • Kiosks • Light Emitting Diode (LED) signs Work Environment: • Airport environment. Subject to weather and elevated noise levels within Airport. • Ability to work weekends or irregular shifts. Occasional trip to stations. Physical Effort: • Moderate physical activity required by handling objects up to 75 pounds occasionally and/or up to 20 pounds frequently. (Medium) Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization changes.

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Professional Image
Successful applicants must be professional and pleasant in both image and demeanor and adhere to any on-the-job uniform regulations. You must uphold the image of your company performance, productivity, public image, and branding.  Some of these standards include:

• A conservative hairstyle; natural looking with no extreme shape or color.
• Make-up appropriate for daytime business wear.
• Nails are to be well groomed.
• Jewelry is to be conservative.  No more than 2 earrings per ear.  Men may not wear earrings.  Nose, tongue, or eyebrow jewelry may not be worn.